Soccerprint Football T-Shirts

NB. If your question is not answered below then please call us on 0845 463 1874 or email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will do our best to help you.

Q: I cannot remember my password, how do I reset it?
A: Click here Lost Password to reset your password. Alternatively email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 0845 463 1874 and we will reset it for you or take your order over the telephone.

Q: I have forgotten my password, what should I do?
A: Click here (Lost Password) if you have forgotten your username or password. Alternatively you can just checkout as a new customer and a new account will automatically be created. If you have any problems then please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 0845 463 1874 and we can reset your password or take your order over the telephone.

Q: I receive the error message "Failed AVS Check" when I try to check-out, what does this mean?
A: This error message suggests that your billing address is not correct, please ensure that you have entered the cardholders' address correctly, you can then enter a separate delivery address if required on the next page.

Q: I am unable to select a delivery method, what is the problem?
A: This normally means that you have not selected a country when entering your delivery address. This is required even for delivery within the United Kingdom.

Q: How do I know what size to buy?
A: Refer to our Product & Size Guide page which should give you all the details you need.

Q: Do you sell larger sizes?
A: We can supply XXXL t-shirts, but only in Black or White. Look at the XXXL Supplement page for further details.

Q: What is the quality of the T-Shirts?
A: The T-Shirts are all good quality 165gsm double-stitched cotton, further details are on our Product & Size Guide page.

Q: How long will my order take to arrive?
A: Our T-Shirts are usually despatched within 3 working days of receipt of payment. (subject to stock). You should receive T-Shirts within 4 working days of receipt of payment. Please see our ‘Delivery & Returns’ page for full details.

Q: I have an urgent order for my dad’s birthday, can you help?
A: Send us an email (or call us on 0845 463 1874) with your request and we will let you know if we can rush an order through to you in time before you place the order.

Q: I like one of the designs you have for a team but cannot see a similar design for my team?
A: Contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it   with the details and we’ll let you know if we can add the design you’re looking for.

Q: Do you ship to overseas countries?
A: Yes, we have customers all over the World. Delivery outside of the UK costs £4.50. Please see our ‘Delivery & Returns ’ page for full details.

Q: Do your designs peel or crack when washed?
A: Wash your garments inside out at a low temperature and there should be no problems.

Q: How do I redeem my Soccerprint Gift Voucher?

A: Add products to your cart as normal. If you have not used your voucher in full then you can use it to pay for postage by selecting the Delivery(voucher paid) option from the Gift Vouchers page, otherwise the relevant delivery cost will still be added at checkout. Once you have added your chosen products to your cart you should enter your voucher code in the "Promotional Code" box. If there is no balance to pay then do not choose the PayPal option, but select Checkout. You should now be able to proceed as normal and enter a delivery address and complete your order. If you have any problems then please contact us on 0845 463 1874 for help.